Show All Answers

1. I just moved to Chaska. What should I do?

The City of Chaska provides the electric, sewer, water, and storm water utility services. 

Call the City of Chaska Utility Billing Department at 952-448-9200 to apply for service. You can also go to Chaska City Hall (One City Hall Plaza, Chaska, MN 55318), and a customer service representative located at the first floor windows will assist you. You will need to complete a Contract for Utilities. 

If you are a renter, you must complete one of these service requirements:

• Pay a utility deposit equal to two times the average monthly utility bill (Utility Deposit Amounts for Rental Complexes)
• Or provide a letter of credit from a current utility company showing no more than one delinquent payment during the past 12 months

It is important that you contact Utility Billing at 952-448-9200 prior to moving in or out so that a meter reading can be scheduled. At least one-day advance notice is required to schedule meter readings. 

2. What are my options when paying my utility bill?

Payments can be made the following ways:

• Pay online. No fee is added to make a payment. You can make a one-time payment or register your account and set up automatic payments.
• Pay by text. Register your account on InvoiceCloud and pay by text.
• By phone. Call 844-683-0904. 
• Bill pay. Bank bill pay services are accepted. Include you full account number when you submit your payment. 
• Mail to:
  City of Chaska Utility Billing
  PO Box 860742
  Minneapolis MN 55486-0742
• In person:
  Customer Service Counter
  One City Hall Plaza
  Chaska MN 55318
  Monday thru Friday
  8:00 a.m. to 4:30 pm
• Chaska Utilities Drop Box:
  City Hall Parking Lot
  One City Hall Plaza
  Chaska MN 55318
• Reminder that City of Chaska employees will never ask for your payment information over the phone. If one of our customer service representatives call you, they will direct you to use one of the above options to complete payment.

3. What to do if I received a Disconnect Notice or my service has already been Disconnected?

Contact the Utility Billing Department at 952-448-9200 as soon as possible. 

According to City of Chaska Code of Ordinances, a delinquent account that is not paid in full by 8:00 a.m. on the scheduled day of disconnect, will be scheduled for disconnection. A service fee of $100 during regular business hours or $120 after business hours, plus Minnesota State sales tax will also be charged. A location scheduled for disconnection will not be permitted to continue service or to re-establish disconnected service until the account has been paid in full, required deposits have been paid in full and the service fee has been paid in full.

4. Who do I call for other utility services?

Utility Contacts

5. What if I have an after-hours emergency?

For electric, water, and sewer emergencies, call 952-448-4335.

6. I'm having a hard time paying my utility bill. What can I do?

You can call Chaska Utility Billing at 952-448-9200 to enter into a Payment Agreement to avoid any interruption in your electric service due to delinquency of your utility account. The following organizations provide financial assistance and may also provide budget counseling:

• Carver County Social Services 952-361-1600
• Salvation Army 651-746-3400
• Scott-Carver-Dakota CAP Agency 952-496-2125

For complete qualifications and application information, please contact these organizations directly.

7. Can I have my utility bill paid automatically from my bank account?

Yes. You can sign up online at Invoice Cloud or call City of Chaska Utility Billing at 952-448-9200. Automatic payments are deducted on the 12th of each month. There will be a message on the monthly bill when the automatic payment plan is in effect. 

Utility Customers Using A Bill Pay Service

New Remit Address and Customer Account Number Customers who pay their Chaska Utility Bill using a bill-pay service or bank must mail your payment to: 

City of Chaska Utility Billing
PO Box 860742
Minneapolis, MN 55486-0742

New Account Number Format

Please also update your instructions to include both parts of your new account number, as shown on both the top of your bill and on the remit stub: Be sure to include the dash: 123456789-12345678. If unable to insert a dash, be sure to leave a space: 123456789 12345678. Do not combine the two parts of your account number without either the dash or a space. If you have any questions, please call the City of Chaska Utility Billing Department at 952-448-9200 to speak to a Customer Service Representative, available from 8:00 a.m. to 4:30 p.m., Monday thru Friday.

8. Do you have a senior citizen discount and how do I receive it?

You are eligible for reduced electric rates if you are presently receiving retirement benefits, Retirement Survivor's Insurance Benefits, or Disability Insurance Benefits under the Social Security Act 42 U.S.C.#301, as amended, or if you receive a Federal or State Pension Plan. If you receive any of these benefits, please contact the City of Chaska Utility Billing Department at 952-448-9200 to sign up for reduced electric rates.

9. Do you need to get inside to read the meters?

Electric Meters

Most electric meters are read from the outside. 

Water Meters

While water meters are usually located inside the residence, we typically read your water meter by remote from outside your home. On occasion, we may need to gain access to your water meter if there is a problem with the remote. If necessary, we will contact you to schedule an appointment to gain access to the inside meter.